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Welcome to Our FAQ Section!

We’ve compiled answers to the most common questions about our spring hardware products and services to make your experience seamless. Whether you’re inquiring about custom solutions, sample requests, payment options, or delivery details, you’ll find clear guidance here.

If you don’t see what you’re looking for, our team is always ready to assist you personally. Simply reach out via email or live chat – we typically respond within 24 hours.

Thank you for choosing HCY Spring Hardware Accessories Co., Ltd.

We’re committed to making your procurement process smooth and efficient.”

Q: How can I send you my spring requirements?

A: You can:

WhatsApp: +86 15669508226 (Fast response for urgent inquiries).

Online Form: Fill out the [Request a Quote] form on our website.
Tip: Include material, wire diameter, quantity, and application for faster service.

Q: Do you accept customized designs?
A: yes! We specialize in customized springs, hardware accessories, and hardware crafts with wire diameters ranging from 0.1mm to 12mm. Please send us your CAD drawings or samples, and our engineers will review the feasibility within 24 hours.

We provide flexible and secure payment solutions for global partners. As a spring hardware manufacturer with 20 years of industry experience, we have established stable cooperative relationships with multiple international financial institutions and can recommend the best payment solution based on your actual situation.

We promise:

✓ All payment channels have passed international security certification

✓ Support multi currency settlement (USD/EUR/GBP, etc.)

HCYSPRING always puts transaction security first, and every payment you make will be strictly protected.

Note: The specific payment terms will be explained in detail by a professional team when confirming the order.

Q:How do you ship orders?

A:We optimize costs and speed based on your needs:

(Further communication on specific details)

Q:  What is your production delivery cycle?

*A: Standard order: 10-15 days after payment of the down payment.

Urgent service: 7 days (further communication required, exact time depends on the complexity of spring).

Q:Can I get free samples?

A:yes! We offer:

Free samples: applicable to standard spring hardware products (customer pays for shipping).

Customized samples: If a large order is placed within 60 days, the fee will be refunded.

Apply for samples through email and contact us.

Q:  How long does it take for sample delivery?

A:  Production cycle of 5-15 days (depending on sample complexity).

Q: What if the products don’t meet specifications?
A: We provide:

Pre-shipment photos/videos for approval.

Free replacement if defects are our fault (return shipping covered by us).

Material certifications (ROHS/SGS) upon request.